Shipping policy
Shipping Policy
Thank you for shopping with BB Marketplace. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. By placing an order with us, you agree to the terms below.
Last updated: 5/11/2026
Order Processing
Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed before [12:00 PM CST] on a business day are typically processed the same day. Orders placed after the cutoff, on weekends, or on holidays will begin processing the next business day.
Standard order processing time is 1–2 business days. During high-volume periods (new product launches, promotional events, and major holidays), processing may take up to 3–5 business days. If a significant delay occurs, we will contact you by email.
You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
Shipping Origin
All orders ship from our warehouse in Katy, Texas:
BB Marketplace LLC 4157 Clay Commerce Drive Katy, TX 77449
Shipping Methods, Rates & Delivery Times
We currently ship within the United States (including Alaska, Hawaii, and U.S. territories). Shipping rates are calculated at checkout based on the destination, package weight, and selected service.
| Service | Estimated Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
Delivery times are estimates provided by our carriers ([USPS / UPS / FedEx]) and begin after the order has been processed and handed off to the carrier. They do not include processing time, weekends, or holidays. BB Marketplace is not responsible for carrier delays caused by weather, mechanical issues, customs, or other circumstances outside our control.
Free shipping promotions, when offered, apply to standard shipping within the contiguous 48 states only and may exclude oversized items.
Order Tracking
Once your order ships, we'll email you a tracking number and a link to the carrier's tracking page. Please allow up to 24 hours for tracking information to update after you receive the notification.
If you haven't received a shipping confirmation within 3 business days of placing your order, please contact us at bbmarketplacellc@gmail.com.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not able to reroute packages once they have shipped.
If a package is returned to us due to an incorrect address, an undeliverable location, or a failure to claim the package, the customer is responsible for reshipment costs. We are happy to issue a refund for the merchandise (minus original shipping costs) if reshipment is declined.
Please double-check your address before submitting your order. Changes to an order can only be made within 1 hour of placing it — email us right away if you need to make a correction.
Lost, Stolen, or Damaged Packages
Once a package is marked as "Delivered" by the carrier, responsibility transfers to the customer. We strongly recommend shipping to a secure location.
- Lost in transit: If your tracking has not updated in 7+ business days, contact us and we will open an investigation with the carrier.
- Stolen packages: Please file a report with the carrier and your local authorities. We will assist where possible but cannot guarantee replacement or refund for packages confirmed delivered.
- Damaged packages: If your order arrives damaged, email bbmarketplacellc@gmail.com within 48 hours of delivery with your order number and clear photos of the packaging and damaged items. We'll make it right.
International Shipping
At this time, BB Marketplace ships within the United States only. We are working to expand and will update this policy when international shipping becomes available.
Multi-Channel Orders
BB Marketplace sells across several platforms (including Facebook Shop, [TikTok Shop, Etsy, Mercari, etc.]). Orders placed through partner marketplaces are subject to that platform's shipping and delivery policies, but are fulfilled from the same warehouse with the same standards of care.
Returns
For information on returning an item, please see our Return Policy.
Contact Us
Questions about shipping, tracking, or your order?
BB Marketplace LLC Email: bbmarketplacellc@gmail.com Hours: Monday–Friday, [9:00 AM – 5:00 PM CST]
We aim to respond to all inquiries within 1 business day.